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The Social Security Administration (SSA) has begun transitioning back to providing full, in-person service at its more than 1,200 local field offices for the first time in over two years. Unfortunately, there are large crowds, long waits, and continued service delays. The SSA recommends that customers avoid delays and long waits by calling ahead to schedule an appointment, but has also warned the public that they may experience busy signals or dropped calls.
Commissioner Kijakazi said: “To avoid waiting in line, I strongly encourage people, who can, to use our online services at www.socialsecurity.gov, call us and schedule appointments in advance rather than walking in without an appointment. Phone appointments can save you a trip to a busy office.”
The offices tend to be busiest first thing in the morning, early in the week and early in the month. “People may want to plan to visit at other times,” according to Kijakazi.
If you visit a Social Security office, you will be expected to comply with masking and physical distancing requirements. The agency also asks that visitors monitor their health for Covid-19 symptoms.
The Social Security Administration emphasizes that people who are seeking help or more information should first try the agency’s website before calling or making an in-person office visit. Services are available online at www.socialsecurity.gov. By also creating a My Social Security account, people can access personalized services that enable them to request a replacement Social Security card or SSA-1099 tax form, start or change direct deposits or print or download a benefit verification letter.
If you choose instead to use the agency’s 800 number, you may still experience delays, due to a transition to a more modern phone system that is underway. However, there are times when you may have more luck getting through, such as before 10 a.m., after 4 p.m. or later in the week. Wait times also tend to be shorter later in the month.
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